Apply To: Barrie & Innisfil, ON, Barrie, Ontario

Barrie& Innisfil
Positions
Commercial Telecommunications Field Technician

 

 

Reports To

 

Regional Manager

Job Summary

The Commercial Service and Installation Technician, under the direction of the Regional Manager, will primarily be responsible to install and trouble shoot cable and telecommunications systems within businesses in commercial settings.  The Commercial Service and Installation Technician must demonstrate an aptitude for learning new technologies, must work systematically and efficiently, and must demonstrate a high level of integrity and work ethic. This is as much as a technician position as it is a customer service position. Intek is looking for applicants that have exceptional customer service skills and communications skills. Intek will be requesting current or prior metrics information, including Repeat, CMP and QA numbers.

Why Intek?

Intek Communications Inc offers unlimited earnings potential in the form of piecework. Your motivation, efficiency, speed and job knowledge allow you to control your earnings. Intek offers a competitive benefits package, paid training, opportunity for career advancement, discounts on home phone, internet, cable, security and wireless services. Intek provides a company vehicle, company gas card, and phone plan with unlimited Canada wide talk and text.

 

Competencies

  • Communication - Expresses and transmits information with consistency and clarity.
  • Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
  • Accountability - Takes ownership of personal workload, as well as the workload of employees under his/her direction.
  • Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
  • Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures.
  • Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve. Use logic and analytical methods to come to realistic solution.
  • Results Orientation - Able to focus on desired outcomes, and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and/or achievements of others.
  • Time Management - Balances a myriad of tasks; prioritizes duties as needed. Organization - Able to keep tools, equipment, materials, the vehicle and the workplace organized. Works in a systematic and efficient manner.

 

Job Duties

  • Operate and drive vehicles to varying customer location
  • Greet customers and discuss type, quality, and quantity of products or services required
  • Inspect, test, and repair cable signals and replace faulty cables, power supplies, digital boxes, modems amplifiers and associated equipment
  • Install, connect, disconnect and relocate cable outlets, digital boxes and modems
  • Evaluate the customers services and equipment to verify that they are working within the specifications
  • Converse with customers, ensure customers understand and approve of the work to be done
  • Work at heights and on ladders, as required
  • Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
  • Maintain a high level of product and service knowledge
  • Maintain a professional appearance, demeanour, and attitude at all times
  • Educate customer on how to use the products/services installed
  • Ensure that customers are satisfied with the services and products
  • Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
  • Participate in any required company training
  • Document and close all calls to provide a record of work completed
  • Meet the Key Performance indicators as outlined by Intek

 

Job Requirements

  • High school diploma, GED, or equivalent
  • Valid driver's licence with a clean driver's abstract
  • Valid auto insurance
  • Clean criminal record check
  • 1-3 years or more experience in Telecommunications Service and Installation, (specifically the cable field)
  • 1 year or more experience completing home phone and a great knowledge of NSL
  • Previous commercial experience is an asset.
  • Demonstrated aptitude for learning new technologies
  • Ability to effectively communicate technical concepts to non-technical consumer
  • High level of integrity and work ethic
  • Ability to prioritize and manage conflicting demands
  • Ability to work individually as well as part of a team

Work Conditions

  • Flexible hours including nights, weekends, and holidays
  • Ability to maneuver and climb a 28 foot 75lb extension ladder
  • Use of hand tools including but not limited to electric drills
  • Hazards associated with conducting work outdoors
  • Interaction with customers/clients, and the public at large
  • Daily driving to and from work locations with a focus on courtesy and safety
  • Operation of laptop computer and cell phone

 

Intek Communications Inc. seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Intek Communications Inc.  will achieve this by ensuring that its hiring process is fair and equitable for all persons.

  Apply for position - Commercial Telecommunications Field Technician

Field Service and Installation Supervisor

Field Service and Installation Supervisor

Job Posting

 

Intek Communications Inc. is looking to fill the position of Field Service and Installation Supervisor, under the direction of the Regional Manager. The Field Service and Installation Technician will primarily be responsible to address customer complaints and concerns that have been escalated in a timely and professional manner. This position will celebrate successes and foster an atmosphere of success by coaching and providing support to Field Service and Installation Technicians.

 

What does Intek have to offer?

Intek Communications Inc. offers competitive salary, discounts on home phone, internet, cable, security and wireless services.  Intek provides a company vehicle, gas card, Canada wide talk and text cell phone plan, industry specific tools and the opportunity for career advancement.

  

Compensation

In addition to the above, this position pays a salary of $50,000+ annually.

 

Locations

This position requires travel throughout Durham and Scarborough regions.

 

 

Competencies

  • Accountability - Takes ownership of personal workload, as well as the workload of employees under his/her direction.
  • Adaptability - Adapts and responds to changing conditions, priorities, technologies, and requirements.
  • Client/Customer Focus - Provides superior service to both internal and external customers.
  • Health and Safety Leadership - Ensures that employees are following health and safety policies, procedures and regulations. Models appropriate behaviours.
  • Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve. Use logic and analytical methods to come to realistic solution.
  • Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
  • Resourceful - Responds to difficult situations or workplace requirements by using the available tools and information to support decisions and solutions.
  • Managing Performance - Identifies employee's strengths and weaknesses and provides long-term direction and support regarding areas of growth.
  • Results Orientation - Able to focus on desired outcomes, and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and/or achievements of others.

 

Job Duties

  • Address customer complaints and concerns that have been escalated in a timely and professional manner
  • Celebrate successes and foster an atmosphere of success
  • Evaluate employee performance in ride along and observation settings and provide the feedback to the Regional Manager
  • Oversee staff to ensure work is being performed according to established standards by completing ride alongs and spot checks
  • Ensure that metrics are maintained and provide coaching to employees to improve metrics
  • Maintain shift schedules to ensure sufficient employee coverage and manage changes in shifts and availability while communicating these changes to both the employees and Intek's client
  • Conduct daily, weekly and monthly reporting as assigned by the regional manager
  • Ensure employees have clear goals and are aware of expectations
  • Ensure that all employees are aware of and comply with company policies, procedures, and ethical standards
  • Ensure that all staff under your direction are equipped with and are using the proper personal protective equipment
  • Ensure that employees are aware of and adhere to all health and safety regulations
  • Handle employee complaints and incidents, including conflict resolution, accidents, health and safety concerns, work refusals, and investigations
  • Provide informal feedback and coaching to staff on an ongoing basis
  • Stay informed on new or emerging trends and technologies that provide clear benefits to the organization, business partners, employees or customers

 

Job Requirements

  • Highly developed understanding of industry regulations, standards, and best practices
  • Ability to adapt to new technology
  • Ability to delegate, set expectations, and monitor progress of all direct reports
  • Effective leadership skills, with a strong focus on mentoring and motivation of employees
  • Ability to identify issues and implement creative and strategic solutions to overcome problems
  • Ability to remain calm and poised in urgent situations
  • Must have a minimum of 1 year of comparable supervisory experience
  • Ability to speak other languages is considered an asset
  • Must have a valid Ontario Driver's License
  • Must have valid auto insurance
  • Must have acceptable driving record
  • Must be willing to provide a Criminal Background Check

 

Work Conditions

  • Attendance and participation in training
  • High levels of stress and pressure
  • Interaction with employees, management, customers/clients and the public at large
  • Daily driving of company provided vehicle
  • Flexible hours, including nights, weekends, and holidays
  • Work at heights, utilize and maneuver a 75lb 28 foot extension ladder
  • Operation of laptop computer, hand tools such as drills, and specialized tools such as Signal Strength Meters

Intek Communications Inc. seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Intek Communications Inc. will achieve this by ensuring that its hiring process is fair and equitable for all persons.

 

 

 

  Apply for position - Field Service and Installation Supervisor

Field Technician

Looking for a career change? We will fully train the right candidates for our team, no experience necessary!

Intek Communications Inc is looking to fill the position of Field Service and Installation Technician, under the direction of the Regional Manager. The Field Service and Installation Technician will primarily be responsible to inspect, test and repair cable signals and replace faulty cables, power supplies, digital boxes, modems, amplifiers, and associated equipment as well as install, connect, disconnect and relocate cable outlets, digital boxes and modems. The Field Service and Installation technician will always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner. This position will maintain a high commitment to safety. The Field Service and Installation Technician must demonstrate aptitude for learning new technologies and high level of integrity and work ethic and must also have a drive to succeed and be able to work both independently and as part of a team.

Competencies

• Communication - Expresses and transmits information with consistency and clarity.
• Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
• Accountability - Takes ownership of personal workload, as well as the workload of employees under his/her direction.
• Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
• Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures.
• Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve. Use logic and analytical methods to come to realistic solution.
• Results Orientation - Able to focus on desired outcomes, and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and/or achievements of others.
• Time Management - Balances a myriad of tasks; prioritizes duties as needed.

 

Job Duties

• Operate and drive vehicles to varying customer location
• Greet customers and discuss type, quality, and quantity of products or services required
• Inspect, test, and repair cable signals and replace faulty cables, power supplies, digital boxes, modems amplifiers and associated equipment
• Install, connect, disconnect and relocate cable outlets, digital boxes and modems
• Evaluate the customers services and equipment to verify that they are working within the specifications
• Converse with customers, ensure customers understand and approve of the work to be done
• Work at heights and on ladders, as required
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Maintain a high level of product and service knowledge
• Maintain a professional appearance, demeanour, and attitude at all times
• Educate customer on how to use the products/services installed
• Ensure that customers are satisfied with the services and products
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
• Participate in any required company training
• Document and close all calls to provide a record of work completed
• Meet the Key Performance indicators as outlined by Intek

Job Requirements

• High school diploma, GED, or equivalent
• Valid driver's licence with a suitable driving record
• Valid auto insurance
• Must be willing to provide a Criminal Background Check
• Demonstrated aptitude for learning new technologies
• Ability to effectively communicate technical concepts to non-technical consumer
• High level of integrity and work ethic
• Ability to prioritize and manage conflicting demands
• Ability to work individually as well as part of a team

Work Conditions

• Flexible hours including nights, weekends, and holidays
• Ability to maneuver and climb a 28 foot 75lb extension ladder
• Use of hand tools including but not limited to electric drills
• Hazards associated with conducting work outdoors
• Interaction with customers/clients, and the public at large
• Daily driving to and from work locations with a focus on courtesy and safety
• Operation of laptop computer and cell phone

What are the Perks?

Intek Communications Inc offers unlimited earnings potential in the form of piecework. Your motivation, efficiency, speed and job knowledge allow you to control your earnings. Intek offers a competitive benefits package, paid training, opportunity for career advancement, discounts on home phone, internet, cable, security and wireless services. Intek provides a company vehicle, company gas card, and phone plan with unlimited Canada wide talk and text.

Intek Communications Inc seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Intek Communications Inc will achieve this by ensuring that its hiring process is fair and equitable for all persons.

  Apply for position - Field Technician



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